Frequently Asked Questions

Admissions (2)

How does the admissions process work?

Heritage Home admits residents Monday through Thursday, 9:00 a.m. to 2:00 p.m., and Friday, 9:00 a.m. to noon. Admissions are based on the availability of appropriate Medicare, Medicaid and private-pay vacancies.

Prior to admission, each resident must have documentation of a current diagnosis, preadmission screening and resident review (PASRR), medical history and physical examination by his or her physician. A person with active tuberculosis can’t be admitted, so all residents must either submit a current chest X-ray showing no active tuberculosis or have the two-step tuberculin skin test administered and read. Admitting orders, including diet, medications, treatment and recommended activities must also be included. Recent CBC, RPR, SMAC test, urinalysis and other lab work are also helpful, if they’re available. The physician must specify the appropriate level of care, allergies, rehabilitation potential and a summary of a course of treatment from the discharge facility.

Heritage Home admits patients without discrimination and makes no inquiries regarding race, color, national origin or handicap, prior to admission.

What items should patients bring when they are admitted?

Residents should bring both loungewear and street clothes. This includes nightclothes, a robe, slippers, undergarments, street clothes, shoes and socks, all clearly marked with the person’s name. Because space is limited, residents should keep only seasonal clothing. They should also bring personal toiletry items.

Facilities (2)

Are private rooms available?

Yes, Heritage Home has both private and semi-private rooms, but be aware that Medicaid does not cover private-room rates. If wish to be admitted to a private room but your pay source does not cover the cost, a room difference will be billed on your monthly statement.

Is television available in all rooms?

Resident rooms are wired for cable services, but TVs do not come standard. Facility televisions are located in the dining rooms and the Cedar Wing lobby for all residents to enjoy. If a resident wishes to have a TV in his or her room, arrangements can be made with the business office.

Financial (1)

What services do Medicare and Medicaid pay for?

Generally, Medicare pays for a medically necessary skilled nursing facility or home health care, but not for custodial care. To qualify for Medicare coverage for skilled care or rehab expenses at Heritage Home, you must be admitted within 30 days of a hospital stay lasting at least three or more days. If you meets those qualifications, Medicare will cover 100 days in the facility. The first 20 days are covered in full, with a $124 per day copayment for the next 80 days.

Medicaid does cover custodial and nursing home care for those who are in financial need. If you have already used up or are about to use up your savings or other assets, and if your income is not enough to pay for the cost of care, you may be eligible for Medicaid benefits. A Medicaid worker in the County Department of Health and Human Services can review your circumstances and determine if you may qualify for Medicaid.

General (1)

Is Heritage Home a skilled nursing facility or an assisted-living facility?

Heritage Home is a skilled nursing facility. As such, we provide round-the-clock medical attention to residents, administered by our Medical Director and a staff of licensed nurses. Assisted-living facilities provide custodial care in a more home-like atmosphere and generally don’t offer nursing care or other medical services.

Policies (3)

Can you hold a bed for a patient who must leave the facility for a hospital stay?

Yes. For our Medicare residents, Heritage Home can hold a bed for up to 10 days per year while a patient is in the hospital and up to 18 days per year (limited to nine consecutive days at one time) for therapeutic leave. These residents must comply with all Medicaid eligibility regulations. Private-pay residents are required to pay the private-pay rate for each day a room is held.

Please consult with the site administrator for additional information about the Heritage Home bed hold policy.

Can family members eat meals with residents?

We welcome guests and family members to eat with residents. Visitors may purchase a guest tray from our Food Services team by placing an order in the business office during regular business hours or in the kitchen after regular business hours or on weekends. If you wish to bring a home-cooked meal to a resident, please alert the nursing staff to make sure food items comply with the patient’s diet.

Are children welcome to visit residents?

Yes, children are welcome to visit, but they should be supervised at all times. If several guests and family members wish to visit a resident at the same time, we recommend moving to one of our lobbies, porches or dining rooms to prevent overcrowding in our semi-private rooms.

Services (3)

What kinds of therapy do you provide?

Heritage Home provides a full range of high-quality, patient-focused rehabilitative services, including physical, occupational and speech therapy services, to residents. Our professional therapists work with residents, their families and facility staff members to increase patients’ level of functioning and improve their quality of life.

Is transportation provided to outside appointments?

Transportation from our facility to outside medical appointments is not covered by the daily rate. However, the Heritage Home nursing staff can make arrangements for an ambulance or wheelchair van if a resident cannot secure transportation by car. For a small fee and with prior notice, a member of the nursing staff can accompany a resident to an appointment.

What recreational activities are available?

Heritage Home employs a certified activity professional who organizes and manages a wide variety of group and one-on-one therapeutic activities. She works closely with the health care team to make sure each resident’s physical, emotional and spiritual needs are met.

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CONTACT

Get in touch.

Our friendly staff will contact you to answer all of your questions and invite you to come visit our facilities.

Call us at 1 (843) 662-4573 or email us at info@heritageflorence.com.